Our support team is working around the clock to respond to all requests in the order received. Keep an eye on your email inbox for our reply.Provide as many relevant details about your issue as possible.Select the appropriate categories from the drop-down menus.Use the email associated with your Binance.US account when creating a ticket.All communications on your ticket(s) will then be handled through email. Please provide as much information as possible when creating your request, as this will help us to help you. To file a support ticket via email, navigate to the Submit a Request page.Īfter submitting a support request, you will receive a confirmation email from (check your junk folder if you do not see it) to confirm we've received your request and provide your ticket ID number. Please note that a Binance.US customer support agent will never ask for your password, solicit money, or ask you to send your crypto to an external wallet. You'll be connected to one of our customer support agents.Ħ. If our virtual assistant was unable to solve your request, click the Unsolved (thumbs-down) icon. Continue to the next step if you want to be connected to a customer support agent.ĥ. Describe your request to retrieve relevant support center articles. You'll be initially connected to our virtual assistant. Or Continue as Visitor and enter your email address.Ĥ. Click Log In (Recommended) so our support team can better assist you with your request. Click the Chat icon on the bottom rightģ. You'll be connected to one of our customer support agents.Ģ. You'll be connected to one of our customer support agents. If our virtual assistant was unable to solve your request, tap the Unsolved (thumbs-down) icon.Ħ. Describe your request and tap the three arrows on the bottom right to retrieve relevant support center articles. You'll initially be connected to our virtual assistant. Tap the Chat (headset icon) on the top of the screenĤ. Tap the User Profile icon on the top left corner of the app homepageģ. To chat with a live support team agent, follow these instructions: On appĢ. Otherwise, select how you would like to contact support below: For general inquiries and answers to commonly asked questions, visit our Support Center. Always avoid clicking links or answering emails/messages from unknown senders.īinance.US customers can reach our customer support agents 24/7 via email, or live chat during select operating hours. Important: Binance.US support will never ask for your password, solicit money, or ask you to send your crypto to an external wallet.
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